Payment

Bridge Brothers receives payment with VISA, VISA Electron , Mastercard and JCB. Payment will only be charged to your account when the item is shipped.

All amounts are in Pound Stirling.

Bridge Brothers uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

Delivery

Bridge Brothers delivers on all business days, with orders made before 1 p.m.

Once an order has been dispatched you may return the goods within 14 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened, we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.

Warranty

A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

Bridge Brothers will cover return costs to a reasonable extent.

Upon return

The court’s inquiry and complaints are sent to:

Bridge Brothers, 2. Milkhouse Gate, Guildford, GU1 3EZ

No parcels sent on demand are received.

Reimbursement

If there is a refund, please send your bank details so we can transfer the agreed amount.

Cancellation

14 days full return policy is given for goods purchased in our Webshop.

The period is counted from the day you receive the order.

You will have to pay return costs yourself.

Cancellation must be reported to us within 14 days of purchase and from the cancellation you must return within 14 days unopened or used after the shipment.

The notification must be given per. email at info@bridgebrothers.co.uk. In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal.

The condition of the item when you return it

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not use it for real use.

Complaints – overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be logged with: https://www.bridgebrothers.co.uk/contact-us-2/

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission’s online complaint platform.

The platform can be found here: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

If you make a complaint here, you must provide our E-mail address: info@bridgebrothers.co.uk